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Help

Most questions are answered here. If you can't find yours, message us on WhatsApp — we usually reply the same day.

Message us on WhatsApp+971 55 150 6817

Ordering & personalization

How do I order a book?

Choose a story, type in your child's name and upload a clear photo of their face — you'll see their book cover, free, in about a minute. Then pick your package and pay by card. After you order, we'll send you a PDF of the full book within 24 hours to review.

What language are the books in?

Every book is written and printed in English, in warm, simple sentences made for reading aloud. Your child's name is printed on the cover and throughout the story, and you'll see it in your free cover preview and again in the full proof before anything is printed.

What kind of photo works best?

A clear photo of the face in natural light. Avoid dark photos, side-on shots, or photos where a hand or a toy covers part of the face. If the photo isn't good enough, we'll ask you for another one before we start.

Can I make changes after I order?

Yes. We don't print anything until you've reviewed the digital proof and approved it, and one round of changes is included in the price.

Can I add a dedication?

Yes, on the first page — a line or a whole paragraph, set in an elegant typeface. It's the page parents come back to most, years later.

Shipping & delivery

How long does delivery take?

We print and ship within 2 to 4 business days after you approve the proof. Delivery to the US takes 10 to 14 days.

How much is shipping?

Shipping is free to every destination, with no extra charges when it arrives. The price you see is the price you pay.

I need it by a specific date.

Order at least three weeks ahead, and allow an extra week in busy seasons like back-to-school.

Do you ship to the US?

Yes — our books have reached families in 18 countries. Choose your country at checkout and the price is shown in your currency.

Payment & pricing

How much does a book cost?

Printed books start at $34.99, shipping included.

What currency will I be charged in?

Your local currency — US dollars in the US, pounds in the UK, euros in the eurozone — and we charge you exactly the amount shown.

Returns & replacements

What if my book arrives with a defect?

We'll reprint it and ship it again for free. Send us a photo of the defect on WhatsApp within 14 days of delivery.

Can I cancel my order?

Yes, any time before you approve the digital proof, and we'll refund you in full. Once printing starts, the book is a personalized product made with your child's name and can't be resold, so after that we can only accept a cancellation if the book is defective.